About Us
West Coast Homecare
West Coast Homecare is a provider of in-home aged care and disability support services to Eyre Peninsula.
West Coast Homecare has been facilitating care in the community for more than 30 years. Our people live local, work local, know local.
Through our network of trusted home care professionals, we offer a range of services, supporting you to continue the lifestyle you enjoy in your own home and community on Eyre.
Adaptability is in our nature, so we can support you more often, or step back when you’ve got it covered. This is your life, we’re just here to support you to live it how you want to.
We are your neighbours, and we love the west coast community as much as you do. We are your local professional support provider, familiar with your community and the necessities that make our customers and staff happy.
Our Mission:
To enrich the health and well-being of people, by providing personalised in-home care and support services
Our Vision:
To grow alongside our community, and partner with people to access the right care at the right time.
Our Values:
-
We are leaders in care. We listen and learn, seeking continuous feedback from our customers, contractors and networks to deliver high quality services that meet the needs of local people.
-
Our people live local, work local, know local. We connect people with the best local service choices, enabling them to continue the lifestyle they enjoy.
-
We prioritise people above all else. Whether it is our staff, our customers, or our community, we are here to listen and respond to human needs and create long-lasting networks of connection.
-
We maintain current industry knowledge to be at the forefront in delivering safe inclusive quality care and services
-
We believe everyone is deserving of a happy and healthy life, and we appreciate the diversity within our community. We strive to deliver fair and equitable support for all, by supporting people to maintain control and influence over their life.
Customer Service Excellence Charter
Our customer’s experience is at the heart of our business
Our Charter:
At West Coast Homecare, we strive to go above and beyond to create customised care for our clients. Using our local knowledge, we partner with you on your journey.
Our Services:
In-home aged care and disability support service for adults on the Eyre Peninsula.
Our Customer Service Principles:
Strive for Excellence
We will partner with you to plan and review your needs, goals and preferences
We will deliver quality services that are safe and right for you
We will provide information that is current, accurate and timely
Client Dignity & Choice
We will support you to live your best life in your community
We will care for you, promoting purpose & independence
We will respect your privacy
We celebrate diversity, helping you to maintain your cultural identity
Quality Service
We engage and seek feedback for improved quality care
We invest in professional development for a skilled workforce
Regular audits ensure our compliance to national standards
